Terms of Service

On September 29, 2014 we updated these terms and policies.

SEO Hosting Terms of Service

This Terms of Service ("Agreement") is a legally binding contract between SEO Hosting ("SEO Hosting") and you ("Customer," "you" or "your") that shall govern the purchase and use, in any manner, of the services provided by SEO Hosting to Customer (collectively, the "Services").

By purchasing and/or using the Services in any manner, you represent that you have read, understand, and agree to all terms and conditions set forth in this Agreement, and that you are at least eighteen (18) years old and have the legal ability to engage in a contract in the State of North Carolina.

If you do not agree to all the terms and conditions set forth in this Agreement, then you may not use any of the Services. If you are already a customer of SEO Hosting and do not agree with the terms and conditions set forth in this Agreement, you should immediately contact SEO Hosting to cancel your Services.

Jump to: Acceptable Use Policy

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1. Ownership and Services Purchased

1.1. The individual or entity set out in our records as the primary billing contact shall be the owner of the account.

1.2. The features and details of the Services governed by this Agreement are described on the web pages setting out the particular services or products you have purchased ("Service Description Page") based on their description on the Service Description Page as of the Effective Date, as defined below. SEO Hosting may modify the products and services it offers from time-to-time. Should the Service Description Page change subsequent to the Effective Date, we have no obligation to modify the Service to reflect such a change. The services and products provided to you by SEO Hosting as set out on the Service Description Page, are referred to as the "Services."

1.3. Certain aspects of the Services are provided by third parties. These third parties may have reserved the right to make changes, including material changes, to the services provided by them. You may terminate this Agreement if such a change materially affects the Services.

2. Term of Agreement

2.1. This Agreement becomes effective immediately when Customer clicks "I Agree." ("Effective Date") and remains effective and binding until terminated by either party as outlined below. This Agreement may only be modified by a written amendment signed by an authorized executive of SEO Hosting, or by the posting by SEO Hosting of a revised version.

2.2. The term of this Agreement is set to the Customer's billing term ("Term"). If no Term is set out, the Term shall be one (1) year. Upon expiration of the initial Term, this Agreement shall renew for periods equal to the length of the initial Term, unless one party provides notice of its intent to terminate as set out in this Agreement.

3. Obeying the Law

3.1. SEO Hosting is registered and located within the United States of America and as such, we are required to comply with the laws and official policies of the United States of America, regardless of where the Services are provided. In addition, SEO Hosting will comply with appropriate laws and official policies set forth by the State of North Carolina.

4. Payments and Billing

4.1. SEO Hosting will automatically bill your payment method on file on the first day of each Billing Term, as defined below. All fees are billed in United States Dollars ("USD") and are subject to change with thirty (30) days prior notice to you.

4.2. Your "Billing Term" is the period of time you have chosen to receive bills for the Services. For example, your Billing Term may be monthly, quarterly, or annually.

4.3. SEO Hosting is only able to automatically collect payment from customers with credit cards stored on file (as opposed to credit cards used one for one time transactions) or active PayPal subscriptions. All other payment methods (one time credit card payments, check, money order, PayPal one time payments, etc.) must be initiated manually by you. It is your obligation to ensure that reoccurring fees are paid on their due date.

4.4. As a customer of SEO Hosting, it is your responsibility to ensure that all billing information on file with SEO Hosting is accurate, and that any credit card or other automated payment method on file has sufficient funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees. SEO Hosting screens all orders for fraud and other unethical practices. Services will not be activated until this fraud screen is completed. In certain cases, if your account is flagged for fraud, third party services, such as domain name registrations, will not be processed. SEO Hosting has no liability for the failure to provide Services, including third party services, if your account fails its fraud screen.

5. Late Payments

5.1. Any account not paid in full by the end of the first day of the Billing Term will be given a seven (7) day grace period. If payment is not made within the seven (7) day grace period, SEOHosting.com reserves the right to suspend your Service(s) with SEO Hosting and to charge a $10 "late penalty." Fourteen (14) days following suspension of Services for non-payment, SEO Hosting reserves the right to terminate Service(s) for non-payment.

5.2. SEO Hosting is not responsible for any damages or losses as a result of suspension or termination for non-payment of your account. In addition, SEO Hosting reserves the right to refuse to re-activate your Services until any and all outstanding invoice(s) have been paid in full.

6. Refund Policy and Billing Disputes

6.1. No refunds are offered on shared hosting, VPS hosting, dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, WHMCS Licenses, addons, dedicated IP addresses, advanced support fees, processing fees, or software licenses. We reserve the right to deduct fees for value added services that may have been included in the Services at no additional fee, such as a SSL certificate or free domain name registration, from any refunds or account credits.

6.2. Refunds will be issued only to the payment method that the original payment was sent from, and may take up to one (1) week to process. Eligible payments older than sixty (60) days may require a refund via PayPal due to merchant account policies and procedures.

6.3. The following methods of payment are not refundable any circumstances (including during the money back guarantee period, if one applies), and refunds will be posted solely as credit to the hosting account for current or future Services: bank wire transfers, Western Union payments, checks and money orders.

7. Chargebacks, Reversals, and Retrievals

7.1. If SEO Hosting receives a chargeback or payment dispute from a credit card company, bank, or Paypal, your Services may be suspended without notice. A $50 chargeback fee (issued to recoup mandatory fees passed on to SEO Hosting by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact SEO Hosting's billing team to address any billing issues.

7.2. If SEO Hosting appeals a chargeback or other payment dispute and wins the dispute or appeal, the funds will likely be returned to SEO Hosting by the credit card company or bank. Any double payment resulting from this process will be applied to Customer's account in the form of a service credit.

8. Cancellation of Services

8.1. Either party may terminate this Agreement by providing notice to the other as provided herein.

8.2. You may cancel Service(s) with SEO Hosting by submitting a cancellation request in writing by logging into SEO Hosting's account center located here In the event that you are unable to login to your billing account with SEO Hosting, please contact our billing department via email and we will assist you. However, SEO Hosting prefers that cancellations are submitted through the account center to reduce the likelihood of error and ensure the security of your account. SEO Hosting cannot accept cancellation requests over the telephone or live chat.

8.3. Cancellations must be requested via the form indicated above 48 hours or more prior to the Service's renewal date. If a cancellation notice is not received within the required time frame, you will be billed for the next Billing Term and are responsible for payment as set forth above. Cancellations are not final until confirmed by a representative of SEO Hosting (not an auto-responder of a ticket received) in writing by email.

8.4. If you pay SEO Hosting via PayPal, it is your responsibility to cancel any subscription for recurring PayPal payments. SEO Hosting (which has no control over PayPal subscription payments) is not responsible for payments made from your PayPal account after cancellation and is under no obligation to refund such payments made after cancellation.

8.5. When upgrading or downgrading package(s), you are responsible for canceling any previous package(s). To cancel previous package(s), you must submit a written cancellation request as described in Section 8.2 above.

8.6. SEO Hosting may terminate this Agreement at any time by providing notice to Customers via email. Should SEO Hosting terminate this Agreement for any reason other than a material breach, or violation of SEO Hosting's Acceptable Use Policy, any prepaid fees shall be refunded.

8.7. One party may also terminate this Agreement upon the occurrence of a material breach which has not been cured by the other party within ten (10) days of their receipt of written notice of the breach. For the purposes of defining a material breach, materiality shall be determined from the perspective of a reasonable business person with significant experience in conducting business on the Internet. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed to identify the breach and attempt to take corrective action.

9. Refusal of Service

9.1. SEO Hosting reserves the right to refuse service to anyone at any time. Any material that, in SEO Hosting's judgment, is obscene, threatening, illegal, or violates SEO Hosting's terms of service in any manner may be removed from SEO Hosting's servers (or otherwise disabled), with or without notice.

9.2. Similarly, SEO Hosting reserves the right to cancel, suspend, or otherwise restrict access to the Service(s) it provides at any time, for any or no reason, and with or without notice. SEO Hosting is not responsible for any damages or loss of data resulting from such suspension or termination.

9.3. If any manner of communication with SEO Hosting's staff could be construed as belligerent, vulgar (curse words), attacking, highly rude, threatening, or abusive, you will be issued one warning. If the communication continues, your account may be suspended or terminated without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.

9.4. SEO Hosting happily accepts orders from outside the United States, but may limit accounts from certain countries with a high fraud rate. To help protect SEO Hosting and its customers from fraud, SEO Hosting may ask you to provide a copy of a government issued identification and/or a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and denied.

9.5. Due to United States law, SEO Hosting cannot accept any orders originating from countries that the United States has established an embargo on or otherwise prohibited trade with. By becoming a customer, you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

10. Resource Usage

10.1. Each customer is required to utilize as little server resources as possible, so as to allow for reasonable performance by all SEO Hosting customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. SEO Hosting reserves the right to suspend or terminate Services on any account that, at its sole discretion, is abusing server resources. Such suspension or termination can occur at any time without prior warning, and for any or no reason.

10.2. Enforced resource limits for shared and reseller packages:

10% CPU Usage
5% Memory Usage (or 512 MB)
50 Running Processes
15 Minute Max Execution Time
100,000 Total Inodes
500 outgoing email messages per 60 minute period (all excess messages will be discarded and not delivered)

10.3 Cloud VPS services leverage a shared, network based, Storage Area Network (SAN) and shared Hardware Virtual Machines (HVM) providing Central Process Unit (CPU) time. So as to allow reasonable performance for all customers, individual customers are expected to demonstrate responsible resource usage of the Storage Area Network (disk throughput MB/s / disk IN/OUT operations per second), Hardware Virtual Machine CPU (Central Processor Unit Time), and any other shared resource not explicitly mentioned herein. SEO Hosting regularly monitors all Storage Area Networks and Hardware Virtual Machine CPU loads for normal usage patterns and routinely evaluates customer deployments for abnormal usage patterns. SEO Hosting reserves the right to suspend, terminate, and/or limit (such as through disk throughput limiting, in/out operation per second limiting and lowering of CPU priority) services on any account, that at its sole discretion, is using an abnormally large amount of shared resources. Such suspension, termination, or limitation can occur at any time without prior warning, and for any or no reason.

11. Bandwidth Usage

11.1. You are allocated a monthly bandwidth allowance depending on the hosting package you purchase.

11.2. Should your account pass the allocated amount, SEO Hosting reserves the right to: a) suspend the account until the start of the next allocation, b) suspend the account until more bandwidth is purchased at an additional fee, c) suspend the account until you upgrade to a higher level of package, and/or d) charge you an additional fee for the overages.

11.3. Unused transfer in one month cannot be carried over to the next month and bandwidth is not pooled among multiple servers or accounts unless otherwise specified by a representative of SEO Hosting in writing.

11.4. Like other resources, customers are expected to demonstrate responsible usage of bandwidth resources, so as to allow for reasonable performance by all SEO Hosting customers. SEO Hosting regularly monitors bandwidth usage and reserve the right to suspend, terminate, and/or limit (such as through port speed limiting) Services on any account, that at its sole discretion, is using an abnormally large amount of bandwidth. Such suspension, termination, or limitation can occur at any time without prior warning, and for any or no reason.

12. Licenses

12.1. SEO Hosting grants to you a non-exclusive, non-transferable, worldwide, royalty free license to use technology provided by SEO Hosting solely to access and use the Services. This license terminates on the expiration or termination of this Agreement. Except for the license rights set out above, this license does not grant any additional rights to you. All right, title and interest in SEO Hosting's technology shall remain with SEO Hosting, or its licensors. You are not permitted to circumvent any devices designed to protect SEO Hosting, or its licensor's ownership interests in the technology provided to you. In addition, you may not reverse engineer this technology.

12.2. You grant SEO Hosting, or to any third parties used by SEO Hosting to provide the Services, a non-exclusive, non-transferable, worldwide, royalty free, license to use, disseminate, transmit and cache content, technology and information provided by you and, if applicable, your End Users, in conjunction with the Services. This license terminates on the expiration or termination of this Agreement. All right, title and interest in your technology shall remain with you, or your licensors.

13. Service Modifications

13.1. SEO Hosting reserves the right to add, modify, or remove any or all features from any service SEO Hosting provides, at any time, with or without notice. This includes, but is not limited to, disk space limits, bandwidth limits, domain limits, pricing, and third party applications. These changes can be made for any or no reason and SEO Hosting does not guarantee the availability of any feature, whether written or implied. If the removal of a feature materially impacts your ability to use the Service, you may terminate this Agreement. For the purposes of this paragraph only, the term "materially" means that a reasonable business person would not have purchased the Services for the purposes used by you.

14. Uptime Guarantee

14.1. SEO Hosting does not offer an uptime guarantee at this time. If you feel that your uptime in a given month has fallen short of your expectations, please contact our billing team and our team will be happy to assist you.

15. Support Policy

15.1. SEO Hosting will provide technical support to you twenty-four (24) hours a day, three-hundred-sixty-five (365) days a year. The only official method for technical support is via SEO Hosting's help desk at http://support.seohosting.com/. Telephone and live chat support are not official methods of support and are governed by the terms and conditions set forth in the following clause.

15.2. Limited support will be provided, at SEO Hosting's discretion and subject to availability of staff, via telephone and/or live chat. SEO Hosting will always do its best to provide fast, friendly, and helpful support over the telephone and live chat, but these options are not official methods of support and no guarantee is made as to the availability, accessibility, or technical expertise provided via these mediums.

15.3. Inquires via telephone or live chat support should be limited to general questions which do not require access to any account or server to investigate or resolve and should not be used to request the status of or provide updates to a help desk ticket. Any issue requiring investigation, research, or access to an account/server should be sent via the help desk. SEO Hosting reserves the right to direct any issue to the help desk at its discretion and to refuse to provide support for such issues via telephone or live chat.

15.4. Resellers are responsible for supporting their own customers. SEO Hosting does not provide support to its resellers' customers. If a reseller's customer contacts SEO Hosting, SEO Hosting reserves the right to place the customer account on hold until the reseller can assume its responsibility for its customer. All support requests must be made by the reseller on its customers' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller's account and the actions of their customers. SEO Hosting will hold any reseller responsible for any of its customers' actions that violate the law or the terms of service set forth in this Agreement.

16. Advanced Support Policy

16.1. Support to Customer is limited to SEO Hosting's area of expertise and is available only for issues related to the physical functioning of the Services. SEO Hosting does not provide support for any third party software including, but not limited to, software offered by but not developed by SEO Hosting. SEO Hosting reserves the right to refuse assistance with and/or assess an "Advanced Support Fee" of $35.00 USD per hour (1 hour minimum) for any issue that, at SEO Hosting's sole discretion, is: (a) outside the scope of standard support; or (b) caused by customer error or omission. SEO Hosting will always ask for your permission before providing advanced support that may be subject to a fee. By providing your permission, you agree to pay Advanced Support Fees as billed.

17. Backup Services

17.1. Your use of SEO Hosting's Services is at your sole risk. This service is provided to you as a courtesy. SEO Hosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on SEO Hosting's servers. Any and all backup services provided by SEO Hosting, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, and integrity.

17.2. Backups are performed on servers that house shared hosting packages only. If SEO Hosting has access to your virtual private server (VPS/VDS) or dedicated server, we will perform backups on those services as well. No backups are performed on dedicated servers or other products or services that we do not have consistent access to. If your hosting account exceeds 100,000 inodes or does not allow , the account will not be included in SEO Hosting's automatic backup process.

17.3. If you ask SEO Hosting to restore a backup of your data that is located on a backup server maintained by SEO Hosting, you will receive one courtesy backup restore per calendar month. For any further restores within the same calendar month, you agree to pay a non-refundable "restoration fee" of $10.00 per backup restored to complete the request. By requesting that SEO Hosting restore a backup for you, whether paid or unpaid, you also confirm a backup restoration will overwrite any and all current data on your account. SEO Hosting cannot be held liable if a backup restoration does not complete successfully. SEO Hosting will never charge a backup fee to restore a backup to address an error or omission caused by SEO Hosting.

18. Domain Name Registrations, Transfers, and Renewals

18.1. SEO Hosting will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact SEO Hosting within fifteen (15) days of the incident for SEO Hosting to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days, when no contact is made to SEO Hosting in the required timeframe. SEO Hosting's liability is limited to the amount paid for the domain name.

19. Expired Domain Deletion Policy

19.1. Immediately after the expiration of the term of a domain name's registration services and before deletion of the domain name in the applicable registry's database, you acknowledge that SEO Hosting may direct the domain name to name servers and IP address(es) designated by SEO Hosting, including, without limitation, to no IP address or to IP address(es) which host a parking page and/or a commercial search engine that may display advertisements. You acknowledge that SEO Hosting may either leave your WHOIS information intact or that SEO Hosting may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.

19.2. For a period of approximately thirty (30) days after expiration of the term of domain name registration services, you acknowledge that SEO Hosting may provide a procedure by which expired domain name registration services may be renewed. You acknowledge and agree that SEO Hosting may, but is not obligated to, offer this process, called the "reactivation period." You acknowledge that you assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. You acknowledge that SEO Hosting, for any reason and in its sole discretion, may choose not to offer a reactivation period and that SEO Hosting shall not be liable therefore. You acknowledge that reactivation period renewal processes, if any, may involve additional fees which SEO Hosting may determine at its discretion. You acknowledge and agree that SEO Hosting may make expired domain name services(s) available to third parties, that SEO Hosting may auction off the rights to expired domain name services (the auction beginning near the end or after the end of the reactivation period), and/or that expired domain name registration services may be re-registered to any party at any time.

20. IP Address Allocation

20.1. Any dedicated IP order, in addition to ones provided with a hosting package, may be subject to IP justification. Justification practices are subject to change to remain in conformity with policies of American Registry for Internet Numbers ("ARIN"). SEO Hosting reserves the right to deny any dedicated IP request based on insufficient justification or current IP utilization.

21. Acceptable Usage Policy

21.1. You shall use SEO Hosting's services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of the laws of the State of North Carolina or the United States is prohibited. This includes, but is not limited to: copyrighted material in which you are not the copyright holder, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless SEO Hosting from any claims resulting from the use of the service which damages you or any other party.

21.2. SEO Hosting reserves the right to terminate Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether SEO Hosting is the appropriate service provider for you:

  • Child Pornography - Hosting, Distributing, or Linking to Pornography Involving a Person Under Legal Age
  • Copyright Infringement - Hosting, Distributing, or Linking to Copyright Infringed Materials
  • CPU/Memory/Resource Abuse - Consuming Excessive Amount of Server Resources Causing Server Performance Issues
  • DoS Source - Source of Denial of Service Attack
  • DoS Target - Target of Denial of Service Attack
  • File Scripts - File Dump/Mirror Scripts (similar to rapidshare)
  • Forgery - Faking an IP Address, Hostname, E-Mail Address, or Header
  • Fraud Site - Hosting or Linking to a Website Intended to Deceive the Public including, but not limited to sites listed at aa419.org & escrow-fraud.com
  • HYIP - Hosting or Linking to a High Yield Investment Program Website
  • Identity Theft - Hosting, Distributing, or Linking to Stolen Account Identification Information
  • Infection - Hosting, Distributing, or Linking to Exploits, Trojans, Viruses, or Worms
  • Investment Sites - FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme, High-Yield Interest Programs (HYIP) or Related Sites
  • IRC - Internet Relay Chat Server, including IRC Scripts/Bots
  • Mass Storage - Storing Mass Amounts of Backups, Archives, Videos, etc.
  • PayDay Loan Sites - including any site related to PayDay loans, PayDay loan affiliate programs, etc
  • Pharmacy Sites - Sites that engage in the illegal distribution of prescription medications, including, but not limited to, promotion, marketing, or sale of prescription medications without a valid prescription.
  • Phishing - Identity Theft by Email Under False Pretense
  • Proxy Site - Hosting of or linking to an Anonymous Proxy Server
  • Bulk Email - No more than 500 emails of similar content (Opt In)
  • Spam Email - Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE)
  • Spam List - Hosting, Distributing, or Linking to Email Address Lists for Spam
  • Spam Site - A Site Advertised by Spam Email or Spam Web
  • Spam Ware - Hosting, Distributing, or Linking to Software Designed for Spamming
  • Spam Web - Unsolicited, Bulk, or Forged Site Advertisement in Web Logs, Forums, Guestbooks, or Social Media
  • Spamhaus - Spam Causing Blacklisting of an IP at www.spamhaus.org for Malicious Activi
  • Terrorist Site - Hosting or Linking to a Site Advocating Terrorism
  • Toolz - Hosting, Distributing, or Linking to Tools or Instructional Material on Hacking/Cracking or Other Illegal Activity
  • Trademark - Hosting, Distributing, or Linking to Trademark Infringed Materials
  • Warez - Hosting, Distributing, or Linking to Crackz, Hackz, KeyGenz, Serialz, or Pirated Software
  • Any other material SEO Hosting judges to be threatening or obscene.

21.3. In addition, hosting accounts may not be resold unless the account is a Reseller account, VPS, or dedicated server. You may not resell individual services within any single account such as web space, emails accounts, add on domains, or mailing lists. All domains, add-on domains, and sub domains must be for sites controlled by or promoting published content or businesses that are solely controlled by the owner of the account as described above.

21.4. SEO Hosting responds to valid notices of alleged copyright infringement. Copyright complaints are handled pursuant to the Digital Millennium Copyright Act ("DMCA"). Complaints that do not comply with the DMCA will not be processed. You are required to comply with the DMCA in using SEO Hosting's Services, and presenting copyright complaints. For more information on how to submit a DMCA complaint and to view information on SEO Hosting's designated part, please see our DMCA Policy.

22. Restrictions on Storage Space Usage

22.1. All accounts are subject to the following restrictions on storage space usage: a) accounts must have valid, working websites, and not violate any previously subscribed terms; b) accounts are not for use of mass storage of backups, files, audio, video, zip files or others, as determined by SEO Hosting, at its sole discretion; and c) accounts are not for use of mass distribution of files, such as torrents or mirrors. Any account found violating these terms may be suspended or terminated without warning.

23. Multi-Location Hosting

23.1. SEO Hosting does not guarantee the availability of any and all host locations, and reserves the right to add, move, modify, or remove any location at any time without notification. SEO Hosting also reserves the right to deny the transfer of any account to a new location for any or no reason.

24. Warranties

24.1. Your Warranties to SEO Hosting

24.1.1. You represent and warrant to SEO Hosting that: (i) you have the experience and knowledge necessary to use the Services; (ii) you will provide SEO Hosting with material that may be implemented by it to provide the Services without extra effort on SEO Hosting's part; and (iii) you have sufficient knowledge about administering, designing, and operating the functions facilitated by the Service to take advantage of it.

24.1.2. You expressly warrant that you own the entire right, title and interest to, or have an appropriate license to use, all material provided to SEO Hosting, or which may be accessed or transmitted using the Services. You also warrant that to the extent you do business with other parties using the Services, that they have the same ownership interests in the materials provided to you, or accessed via you, that are set out in this paragraph.

24.2. SEO Hosting's Warranties

24.2.1. YOU EXPRESSLY AGREE THAT USE OF SEO Hosting'S SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED AS-IS AND AS-AVAILABLE. OTHER THAN AS EXPRESSLY SET OUT IN THIS AGREEMENT, SEO Hosting HAS NOT, AND DOES NOT, MAKE ANY WARRANTIES WHETHER EXPRESS OR IMPLIED. THIS DISCLAIMER INCLUDES, BUT IS NOT LIMITED TO, THE WARRANTIES OR NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OR MERCHANTABILITY, AND/OR TITLE. NEITHER SEO Hosting, ITS PARENT, ITS EMPLOYEES, AGENTS, RESELLERS, THIRD PARTY INFORMATION PROVIDERS, MERCHANTS LICENSERS OR THE LIKE, WARRANT THAT SEO Hosting'S SERVICES WILL NOT BE INTERRUPTED OR BE ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MIGHT BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, OR RELIABILITY, OF ANY INFORMATION SERVICE OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH SEO Hosting'S NETWORK, UNLESS OTHERWISE EXPRESSLY STATED IN THIS AGREEMENT. SEO Hosting SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING SERVICES PROVIDED BY THIRD PARTIES, REGARDLESS OF WHETHER THOSE SERVICES APPEAR TO BE PROVIDED BY SEO Hosting. NO WARRANTIES MADE BY THESE THIRD PARTIES TO SEO Hosting SHALL BE PASSED THROUGH TO YOU, NOR SHALL YOU CLAIM TO BE A THIRD PARTY BENEFICIARY OF SUCH WARRANTIES.

24.2.2. THE WARRANTY DISCLAIMERS CONTAINED IN THIS AGREEMENT EXTEND TO ANY ORAL OR WRITTEN INFORMATION YOU MAY HAVE RECEIVED FROM SEO Hosting, ITS EMPLOYEES, THIRD-PARTY VENDORS, AGENTS OR AFFILIATES. YOU MAY NOT RELY ON SUCH INFORMATION.

24.2.3. SOME STATES DO NOT ALLOW SEO Hosting TO EXCLUDE CERTAIN WARRANTIES. IF THIS APPLIES TO YOU, YOUR WARRANTY IS LIMITED TO NINETY (90) DAYS FROM THE EFFECTIVE DATE.

24.3. The parties expressly disclaim the applicability of the United Nations Convention on the International Sale of Goods.

25. Limitation of Liability

25.1. YOU ALSO ACKNOWLEDGE AND ACCEPT THAT ANY DAMAGES WILL BE LIMITED TO NO MORE THAN THE FEES PAID BY YOU FOR ONE (1) MONTH OF SERVICE.

25.2. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL SEO Hosting, ITS OFFICERS, AGENTS OR THIRD PARTIES PROVIDING SERVICES THROUGH SEO Hosting, BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, COST SAVINGS, REVENUE, BUSINESS, DATA OR USE, OR ANY OTHER PECUNIARY LOSS BY YOU, ANY OF YOUR END USERS OR ANY THIRD PARTY; OR THAT RESULTS FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO SEO Hosting RECORDS, PROGRAMS OR SERVICES. YOU AGREE THAT THIS PARAGRAPH APPLIES EVEN IF SEO Hosting HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENTS ON ALL SERVERS AND ALL SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; YOU AGREE THAT IN THOSE JURISDICTIONS, SEO Hosting'S LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

26. Indemnification

26.1. You agree to indemnify, defend and hold harmless SEO Hosting, and its parent, subsidiary and affiliated companies, third party service providers and each of their respective officers, directors, employees, shareholders and agents (each an "indemnified party" and collectively, "indemnified parties") from and against any and all claims, damages, losses. liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys' fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of, or relating to: (i) your use of the Services; (ii) any violation by you of any of SEO Hosting's policies; (iii) any breach of any of your representations, warranties or covenants contained in this Agreement; or (iv) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement. For the purpose of this paragraph only, the terms used to designate you include you, your customers, visitors to your website, and users of your products or services the use of which is facilities by SEO Hosting.

27. Governing Law and Disputes

27.1. This agreement shall be governed by the laws of the State of North Carolina, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. Exclusive venue for all disputes arising out of or relating to this Agreement shall be the state and federal courts in Durham County, North Carolina, and each party agrees not to dispute such personal jurisdiction and waives all objections thereto.

28. Partial Invalidity

28.1. If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect. SEO Hosting and Customer agree to renegotiate any term held invalid and to be bound by mutually agreed substitute provision.

29. Changes to the Terms of Service

29.1. SEO Hosting reserves the right to modify this Agreement, in whole or in part, from time-to-time. SEO Hosting will provide you with notices of such a change by posting notice on your control panel. Unless SEO Hosting is required to make a change in an emergency, any change will be effective thirty (30) days after it is posted. If such a change materially diminishes your ability to use the Services, you may terminate this Agreement. You are encouraged to review the content of this Agreement on a regular basis.

30. Assignment

30.1. This Agreement may be assigned by SEO Hosting. It may not be assigned by you. This Agreement shall bind and inure to the benefit of the corporate successors and permitted assigns of the parties.

31. Force Majeure

31.1. Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party's reasonable control, including, without limitation, acts of God, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, failure of telecommunication carriers, or delays of common carriers or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day-to-day basis for the time period equal to the period of the excusable delay. The party affected by such an occurrence shall notify the other party as soon as possible but in no event less than ten (10) days from the beginning of the event.

32. No Waiver

32.1. No waiver of rights under this Agreement or any SEO Hosting policy, or agreement between Customer and SEO Hosting shall constitute a subsequent waiver of this or any other right under this Agreement.

33. No Agency

33.1. This Agreement does not create any agency, partnership, joint venture, or franchise relationship. Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever.

34. Survival

34.1. The following paragraphs shall survive the termination of this Agreement: 19, 25 through 28, and 34.

35. HIPAA Disclaimer

35.1. We are not "HIPAA compliant." Users are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. Users acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. SEOHosting.com does not control or monitor the information or data you store on, or transmit through, our Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act ("HIPAA"). Customers requiring secure storage of "protected health information" under HIPAA are expressly prohibited from using this Service for such purposes. Storing and permitting access to "protected health information," as defined under HIPAA is a material violation of this User Agreement, and grounds for immediate account termination. We do not sign "Business Associate Agreements" and you agree that SEOHosting.com is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA. If you have questions about the security of your data, you should contact customer support.

SEO Hosting Privacy Policy

We're fully committed to protecting the privacy of our customers.

Customer privacy is extremely important at SEO Hosting.

The three basic tenets of our privacy policies at SEO Hosting are:

Collect only what we need.

We will not ask you for information we do not need to serve you in some way. Our job is to be your web hosting company, not to be a data mining company.

Share only when we are required to.

We do not and will not share any of your personal information unless we have your permission or we are required to do so by law or similar process.

We'll keep your private information private.

We will do what we can (within reason, of course) to ensure that any personal information you have given us will remains private.

These three tenets are intentionally very simple. If you are interested in more details regarding our privacy policies, keep reading. If you have any questions, feel free to get in touch with us. We're available 24/7.


Privacy Policy

SEO Hosting ("SEO Hosting") provides a variety of web hosting products and services to its international customer base. It is our policy to respect and protect our customers' privacy. This privacy policy begins applying to visitors and customers as soon as they visit SEO Hosting's website for the first time.

Website Visitors

Like most website operators, SEO Hosting collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SEO Hosting's purpose in collecting non-personally identifying information is to better understand how SEO Hosting's visitors use its website. From time to time, SEO Hosting may release non-personally-identifying information in the aggregate. e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally-Identifying Information

Certain visitors to SEO Hosting's website choose to interact with SEO Hosting in ways that require SEO Hosting to gather personally-identifying information. The amount and type of information that SEO Hosting gathers depends on the nature of the interaction. For example, we ask visitors who choose to signup for our newsletter for their name and email address. Those who engage in transactions with SEO Hosting, usually by purchasing web hosting services or registering a domain name, for example, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, SEO Hosting collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with SEO Hosting. SEO Hosting does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities, including from becoming a customer of SEO Hosting.

In some cases, SEO Hosting will ask website visitors wishing to become customers of SEO Hosting to provide additional information beyond what was requested in the signup form. This information is requested to verify the customer's identity and to reduce the likelihood of fraud, which is common in the web hosting industry in which SEO Hosting operates. Customers not wishing to provide such information as requested may not be permitted to become customers of SEO Hosting.

Aggregated Statistics

SEO Hosting may collect statistics about the behavior of visitors to its websites and its customers.
For instance, SEO Hosting may publish the number of emails sent per month or the total number of installations of a certain software package.
SEO Hosting may display this information publicly or provide it to others. However, SEO Hosting does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

SEO Hosting discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on SEO Hosting's behalf or to provide services available to SEO Hosting's customers, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using SEO Hosting's products and services, you consent to the transfer of such information to them. SEO Hosting will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, SEO Hosting discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request.

If you are a customer of SEO Hosting and have supplied your email address, SEO Hosting may occasionally send you an email to tell you about new products or services, solicit your feedback, inform you of an outage or interruption in service, or just keep you up to date with what's going on with SEO Hosting and our products and services. We primarily use our blog, forums, Twitter account, and similar presences to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or through our billing system), we reserve the right to publish it (with personally identifiable information removed as necessary) in order to help us clarify or respond to your request or to help us support other customers. SEO Hosting takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. SEO Hosting uses cookies to help SEO Hosting identify and track visitors, their usage of SEO Hosting's website, and their website access preferences. SEO Hosting visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SEO Hosting's website or using its products or services, with the drawback that certain features of SEO Hosting's websites, products, and services may not function properly without the aid of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, SEO Hosting may change its Privacy Policy from time to time, with or without notice, and in SEO Hosting's sole discretion. '

SEO Hosting will post changes to its Privacy Policy directly on this page and encourages visitors to regularly check this page for any changes to this Privacy Policy.

Your continued use of SEO Hosting's products and services after any change in this Privacy Policy will constitute your acceptance of such change.

DMCA Policy

It is SEO Hosting's policy to respond to valid notices of alleged copyright infringement. As a web hosting provider based in the United States, most issues related to copyright infringement we see fall under the Digital Millennium Copyright Act ("DMCA"). Our policies related to compliance with the DMCA are included below.

General Instructions:

Complaints must be filed in the form of either an email, letter or a faxed document. Our contact information is as follows:

  • Email: copyright@asmallorange.com
  • Mailing address: SEO Hosting, ATTN: DMCA Compliance, 2500 Ridgepoint Drive, Suite 105c Austin, TX 78754
  • Fax: (678) 298-6780

Please only send your complaint via one of the mediums listed above. It is not necessary to send it to us in multiple formats.

All complaints, regardless of how they are submitted, must include the following: a reasonably sufficient amount of contact information (including a working phone number), reasonably sufficient and specific information about the alleged violation, correct formatting in accordance with DMCA requirements (detailed below).

Formatting:

The form of notice specified below is consistent with the form suggested by the United States Digital Millennium Copyright Act (the full text of which can be found here: www.copyright.gov).

If you wish to file a complaint with us regarding infringement, please note that you are liable if you misrepresent that any product or activity is infringing upon your copyright(s). If you are not sure whether material available online infringes your copyright, we strongly suggest that you consult an attorney before filing a complaint.

To ensure that we process your request as quickly as possible, include all of the following:

  • Identification of the material that is claimed to be infringing, and information sufficient to permit us to locate the material. Providing URLs in the body of an email is the best way to help us locate content quickly. It is not sufficient to state “all infringing material.” The DMCA requires your notices to include all URLs that contain the infringing material.
  • Information to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted. You may not present an anonymous DMCA complaint.
  • Your complaint must include the following statement: "I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law."
  • Your complaint must also include the following statement: "The information in the notification is accurate and that, under the penalty of perjury, I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  • Sign the document.

Notices and Counter-claims:

SEO Hosting may document the cases of copyright infringement upon which we act. As with all legal notices, a copy of the notice will be made available to the public and/or sent to third parties who may make it available to the public.

The safe harbor provisions of DMCA requires that we notify subscribers if their materials have been removed as a result of an alleged copyright infringement. These provisions also require us to give the subscribers an opportunity to send a written notice to us stating that their material has been wrongly removed.

If a subscriber does indeed provide a proper “counter-notice” to the initial claim we will follow the counter notice provisions of the DMCA.